Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.

Requirements:

• Diploma or above.
• Must be fluent in German in terms of written and verbal communication skills.
• Proficiency in additional languages such as English will be an added advantage.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.
Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.