You will support our customers fully in all questions regarding our product and answer their inquiries via telephone,chat and e-mail (inbound);
You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
You will be the interface between the customer and our various departments;
Provide excellent customer experience through technical support;
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
Properly document and track customer issues and resolutions;
Follow escalation procedures as required;
Liaise with team leaders to best handle day to day situations to better customer experiences;
Handle miscellaneous duties and responsibilities as defined by management;

Required profile

Experience of customer service, ideally in a technical environment;
Excellent communication skills in English and French (written and verbal);
Strong attention to detail with an emphasis on customer service;
Proven troubleshooting skills, especially when dealing with new or complex issues;
the main pieces we look for new applicants –
Main points being Technical support skills /w Customer service (soft skills) background,
Strong verbal/written language skills w/ French and English

We will provide full technical product training, but would love to have a background in troubleshooting hardware if possible

Avantages sociaux et autres

• CDI dès le premier jour
• Possibilité de faire du télétravail après montée en compétence et titularisation
• CNSS & mutuelle
• Challenges mensuels

Amplitude horaire

De 15h à 00h/ 7j/7 ou de 08h à 18h en fonction de l’affectation